Refund policy

No change-of-mind returns
Unfortunately, our lip glosses aren’t eligible for change-of-mind returns once they’ve arrived with you, due to hygiene reasons.

Faulty, damaged, or incorrect orders
If your product arrives faulty, damaged, or incorrect, please contact us at hello@kissylips.com.au with your order number and details of the issue. We’ll work with you on an appropriate replacement or refund in line with Australian Consumer Law.